Return & Exchange Policy

We want you to love what you receive. If something is not right, we are here to help.

Eligibility Window

  • Returns or exchanges are accepted within 7 calendar days of receiving your order.
  • Items must be unused, unwashed, and in original packaging with all tags intact.

Non-Returnable Items

  • Customized merchandise (with name, employee ID, or department)
  • Perishable items (e.g., snacks, tea)
  • Hygiene-sensitive products (e.g., face masks, water bottles)

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please report it within 3 days of delivery at [customercare@complimentsindia.com]
  • Include order number, product photo, and a brief description of the issue.
  • We’ll arrange a free replacement or full refund.

Return Process

  1. Email us at [customercare@complimentsindia.com] to initiate your return.
  2. We’ll send you a Return Authorization Code (RMA) and return instructions.
  3. Ship the item back within 10 days using a trackable courier.
  4. Refund or exchange will be processed once the item is received and inspected.

Refund Details

  • Refunds are applicable only for orders placed under the Cheers Program. Refunds are not applicable for bulk orders or any non-Cheers Program orders.
  • Refunds are issued to your original payment method within 7–10 business days.
  • Return shipping costs are borne by the employee unless the item is defective.
  • A 15% restocking fee applies to non-defective returns.

Exchange Option

For eligible items, you may choose a replacement of the same value or store credit (if item is out of stock).